Utly Remote remote.utly.dev

Safety

If someone on a call asked you to install Utly Remote or to read them a code from your screen, stop now. That is a scam, every single time.

No bank, government office, tax authority, courier, or software company will ever ask you to install remote-access software. Not to “secure your account”, not to “cancel a charge”, not to “fix your computer”. Whoever connects can see your screen and control this computer.

Someone told you to install this

  1. Hang up. Do not explain, do not argue, do not call the number back.
  2. Uninstall the program. Settings › Apps › Utly Remote › Uninstall, or delete remote.exe if you downloaded the portable file. If they connected already, restart the computer first — a restart ends every session.
  3. Call your bank on the number printed on your card, not a number they gave you. Say it was a remote-access scam. The sooner you call, the more they can stop.
  4. Change passwords you typed while they could see the screen, starting with your email.
  5. Report the ID they used: open Utly Remote, Settings › Security › Report abuse. Reported IDs are reviewed and blocked from opening any further session.

The app itself puts friction here on purpose. Before the first unattended password can be set it shows this warning, and if you tell it someone asked you to install it, unattended access stays off for ten minutes while you read this page.

How the scam works

The caller creates urgency — a hacked account, a refund gone wrong, a virus. They ask you to install a remote-control program “so they can help”, then to read them the ID or a code, then to log in to your bank while they watch, or they move money while you look at a blank screen. Every part of it is theatre; the only real event is the remote connection you granted.

Legitimate IT support at your workplace may use remote-access software, but they will never call you out of the blue, never ask for your bank, and never ask you to read codes over the phone.

What Utly Remote can and cannot protect you from

The program protects the connection: nobody in between can read or alter a session, and nobody can connect without your Accept or your unattended password. It cannot protect you from a person you let in. That is why the accept card shows who is asking and why the four words must match on both screens.

Trusted people should be in your address book with a name. If a request comes from an ID you do not recognise, decline it.

Report abuse

Use Settings › Security › Report abuse inside the app, with the ID and what happened. Reports reach a person; an ID confirmed as abusive is blocked from registering and from opening sessions in either direction.